Terms of Service
Your agreement for using our premium property maintenance services
Last updated: July 19, 2025
1. Acceptance of Terms
By accessing or using Beverly Hills Estate Services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Description of Services
Property Maintenance Services
We provide comprehensive property maintenance services including:
- Routine maintenance and repairs
- Emergency service response
- Preventive maintenance programs
- Seasonal property preparation
- Contractor coordination and oversight
- Quality assurance and follow-up
Service Standards
All services are provided by:
- Licensed and insured contractors
- Vetted and background-checked professionals
- Trained service coordinators
- Quality-assured workmanship
3. User Responsibilities
Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Providing accurate and current information
Property Access
For service delivery, you agree to:
- Provide safe and reasonable access to service areas
- Secure or remove valuable items from work areas
- Inform us of any hazardous conditions
- Provide accurate access codes and instructions
- Be available for emergency contact during service
Payment Obligations
You agree to:
- Pay all charges according to agreed pricing
- Provide valid payment information
- Pay invoices within 30 days of service completion
- Cover additional costs for scope changes
4. Service Scheduling and Cancellation
Scheduling
- Services are scheduled based on availability
- Emergency services receive priority scheduling
- Weather conditions may affect outdoor service scheduling
- We will provide reasonable advance notice of any schedule changes
Cancellation Policy
- Standard services: 24-hour advance notice required
- Emergency services: Cannot be cancelled once dispatched
- Cancellation fees may apply for late cancellations
- No-show fees apply when access is not provided
5. Pricing and Payment
Service Fees
- Pricing is provided before service commencement
- Emergency services may incur premium rates
- Additional work requires prior approval
- Travel time may be charged for remote properties
Payment Terms
- Payment is due within 30 days of invoice date
- Late payments may incur interest charges
- Disputed charges must be reported within 10 days
- Credit card processing fees may apply
6. Warranties and Guarantees
Service Warranty
We warrant that:
- Services will be performed in a workmanlike manner
- Materials used will be of commercial quality
- Work will comply with applicable codes and standards
- Defects in workmanship will be corrected at no charge
Warranty Period
- Labor warranty: 1 year from completion
- Material warranty: As provided by manufacturer
- Emergency repairs: 90-day warranty
- Preventive maintenance: 6-month warranty
7. Limitation of Liability
Insurance Coverage
We maintain comprehensive insurance including:
- General liability insurance ($2M coverage)
- Professional liability insurance
- Workers' compensation insurance
- Bonding for key personnel
Liability Limitations
Our liability is limited to:
- Direct damages caused by our negligence
- The cost of the specific service provided
- Coverage available under our insurance policies
We are not liable for:
- Pre-existing conditions or hidden defects
- Damage from normal wear and tear
- Consequential or indirect damages
- Acts of nature or force majeure events
8. Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your breach of these terms
- Misuse of our services
- Violation of any law or regulation
- Infringement of third-party rights
- Hazardous conditions you failed to disclose
9. Dispute Resolution
Informal Resolution
Before formal proceedings, we encourage:
- Direct communication with our customer service team
- Escalation to management for complex issues
- Good faith negotiation to resolve disputes
Formal Dispute Resolution
If informal resolution fails:
- Disputes will be resolved through binding arbitration
- Arbitration will be conducted in Los Angeles County
- California law will govern all disputes
- Class action lawsuits are waived
10. Termination
Termination by You
You may terminate your account:
- At any time with 30 days written notice
- Immediately for our material breach
- Subject to completion of scheduled services
Termination by Us
We may terminate your account for:
- Breach of these terms
- Non-payment of fees
- Unsafe or hostile behavior
- Fraudulent or illegal activity
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective:
- Upon posting to our website
- With email notification to active users
- 30 days after notification for material changes
12. Contact Information
For questions about these terms, contact us:
Legal Department
Beverly Hills Estate Services
Attn: Legal Department
Beverly Hills, CA 90210