Contractor Terms

1. Contractor Qualification Requirements

Licensing and Insurance

All contractors must maintain:

• Valid California contractor's license (as applicable)
• General liability insurance (minimum $1M coverage)
• Workers' compensation insurance
• Professional liability coverage (where applicable)
• Current business license and tax registration

Background and Verification

Contractors must pass:

• Comprehensive background check
• Criminal history screening
• Reference verification from previous clients
• Financial responsibility check
• Drug screening (for certain service categories)

Professional Standards

Contractors must demonstrate:

• Minimum 3 years of relevant experience
• Proven track record of quality workmanship
• Professional certifications (where applicable)
• Commitment to continuing education

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2. Service Standards and Expectations

Quality Standards

All work must meet or exceed:

• Industry best practices and standards
• Local building codes and regulations
• Manufacturer specifications for materials
• Beverly Hills Estate Services quality guidelines

Professional Conduct

Contractors must:

• Maintain professional appearance and demeanor
• Respect client property and privacy
• Communicate clearly and promptly
• Arrive punctually for scheduled appointments
• Clean up work areas upon completion
• Follow all safety protocols and procedures

Customer Service

Expected service levels include:

• Courteous and respectful interaction with clients
• Clear explanation of work to be performed
• Prompt response to client questions and concerns
• Professional handling of complaints or issues
• Follow-up to ensure client satisfaction

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3. Payment Terms and Conditions

Payment Structure

• Payment rates are established by mutual agreement
• Emergency service rates may include premium charges
• Travel time compensation for distant properties
• Material costs passed through at cost plus agreed markup

Payment Processing

• Payments processed within 15 days of completed work
• Direct deposit or check payment options available
• Detailed invoicing required for all services
• Tax documents (1099) issued annually

Platform Fees

• Service fee deducted from contractor payments
• Fee structure varies by service type and volume
• No hidden fees or surprise charges
• Fee schedule provided upon contractor approval

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4. Liability and Insurance Requirements

Contractor Liability

Contractors are responsible for:

• All work performed under their license
• Damage caused by negligence or poor workmanship
• Safety violations or accidents on job sites
• Compliance with all applicable laws and regulations

Insurance Coverage

Required insurance minimums:

• General Liability: $1,000,000 per occurrence
• Professional Liability: $500,000 per claim
• Workers' Compensation: As required by law
• Commercial Auto: $1,000,000 (if applicable)

Additional Insured

Beverly Hills Estate Services must be named as additional insured on:

• General liability policies
• Professional liability policies
• Commercial auto policies (where applicable)

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5. Scheduling and Availability

Service Availability

• Contractors must maintain consistent availability
• Emergency service contractors must be on-call rotation
• Advance notice required for extended unavailability
• Backup coverage arrangements for planned absences

Response Times

• Emergency services: 2-hour response time
• Urgent repairs: Same or next business day
• Routine maintenance: Within agreed timeframe
• Preventive services: As scheduled

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6. Quality Assurance and Performance

Performance Monitoring

We monitor contractor performance through:

• Client satisfaction surveys
• Quality inspections of completed work
• Response time and reliability tracking
• Complaint and resolution monitoring

Performance Standards

Minimum performance requirements:

• Client satisfaction rating: 4.5/5.0 or higher
• On-time arrival rate: 95% or higher
• Work quality rating: 4.5/5.0 or higher
• Communication rating: 4.0/5.0 or higher

Performance Improvement

For contractors not meeting standards:

• Performance review and coaching sessions
• Additional training opportunities
• Probationary period with enhanced monitoring
• Termination for persistent performance issues

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7. Confidentiality and Non-Disclosure

Client Confidentiality

Contractors must maintain strict confidentiality regarding:

• Client personal information and property details
• Property access codes and security information
• Client lifestyle and personal circumstances
• Property conditions and maintenance history

Business Information

Contractors may not disclose:

• Proprietary business processes and procedures
• Pricing structures and client agreements
• Client lists and contact information
• Competitive business information

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8. Termination and Suspension

Grounds for Termination

Contractor agreements may be terminated for:

• Breach of contract terms or conditions
• Consistent failure to meet performance standards
• Safety violations or unsafe work practices
• Client complaints or unprofessional conduct
• Loss of required licenses or insurance
• Criminal activity or legal violations

Termination Process

• Written notice of termination reasons
• Opportunity to respond and correct issues
• Completion of work in progress
• Final payment processing
• Return of company materials and credentials

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9. Independent Contractor Relationship

Contractor Status

This agreement establishes an independent contractor relationship. Contractors:

• Are not employees of Beverly Hills Estate Services
• Are responsible for their own taxes and benefits
• May work for other companies and clients
• Control their own work methods and procedures
• Are responsible for their own tools and equipment

Exclusive Restrictions

While working through our platform, contractors may not:

• Directly solicit our clients for independent work
• Share client contact information with competitors
• Use our client relationships for personal business
• Compete directly with our core services

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10. Contact Information

For contractor-related questions, contact: