Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Property address and service location details
• Payment information (processed securely through third-party providers)
• Service preferences and special instructions
• Communication records and service history

Property Information

To provide our services effectively, we may collect:

• Property characteristics and maintenance history
• Access codes and security information (encrypted and secured)
• Photos of work areas (with your consent)
• Service completion documentation

Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information and IP address
• Usage patterns and service preferences
• Location data (only when necessary for service delivery)
• Cookies and similar tracking technologies

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2. How We Use Your Information

We use your information to:

• Schedule and provide property maintenance services
• Communicate about appointments and service updates
• Process payments and manage billing
• Improve our services and customer experience
• Send service reminders and maintenance tips
• Comply with legal obligations and protect our rights
• Conduct quality assurance and training

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3. Information Sharing

Service Providers

We share information with trusted contractors and service providers who:

• Are vetted, licensed, and insured professionals
• Need access to perform requested services
• Are bound by confidentiality agreements
• Must comply with our privacy and security standards

Third-Party Services

We may share information with:

• Payment processors (Stripe, PayPal) for billing
• Communication platforms for appointment scheduling
• Background check services for contractor verification
• Insurance providers when required for claims

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect the safety of our customers and contractors
• Investigate fraud or security issues
• Enforce our terms of service

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4. Data Security

We implement comprehensive security measures including:

• SSL encryption for all data transmissions
• Secure servers with regular security updates
• Access controls and employee background checks
• Regular security audits and vulnerability assessments
• Encrypted storage of sensitive information
• Secure disposal of data when no longer needed

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5. Your Rights and Choices

Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your data in portable format

Communication Preferences

You can control:

• Email notifications and service reminders
• SMS alerts and appointment confirmations
• Marketing and promotional communications
• Service completion notifications

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6. Data Retention

We retain your information for as long as:

• Your account remains active
• Needed to provide ongoing services
• Required by law or for legal purposes
• Necessary for warranty or insurance claims

Service records are typically retained for 7 years for warranty and legal purposes.

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7. California Privacy Rights

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

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8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

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9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes by:

• Email notification to registered users
• Prominent notice on our website
• Updated "last modified" date at the top of this policy

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10. Contact Information

For privacy-related questions or requests, contact us: